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Adapt and innovate with intelligent CRM and ERP business applications. Be more efficient with Microsoft Copilot for Dynamics 365—built-in AI-powered experiences available for select licenses at no additional cost. Collaborate and be more productive by sharing information and insights in the tools ...
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BetaThe apps connect with Microsoft 365, Azure, and Microsoft Power Platform to provide a unified, secure, and scalable solution. Unify data, eliminate disconnections between data sets, automate workflows, and quickly adapt to changing business needs to deliver more value in less time with Dynamics 365.
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BetaUsing Microsoft Dynamics 365, sales teams can access detailed profiles of each customer, including previous purchases, contact history, and service requests. Marketing teams can also segment customers based on interests or behaviors, allowing for more personalized campaigns. Customer service agents can quickly resolve issues by seeing past ...
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BetaDynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer. To explore Dynamics 365, choose an entry in the navigation panel to the left, or select an area in the following list.
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BetaClose more deals and increase seller efficiency with an AI-powered CRM solution. Review open sales tasks, new assignments, and pipeline updates by querying Copilot using natural language or prebuilt prompts. Get email and call assistance using Copilot-generated email drafts and call summaries that ...
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BetaMicrosoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. [1] Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
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BetaMicrosoft Dynamics 365 documentation. Discover how to deploy, customize, manage, and use Microsoft Dynamics 365 services and applications. Find documentation, training, sample code, tutorials, and more. Get started. Start your Dynamics 365 journey. Overview.
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BetaMicrosoft Learn for Dynamics 365. Microsoft Dynamics 365. Learn how you can use Dynamics 365 to meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications. Browse all Dynamics 365 training. Dynamics 365 Overview.
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BetaThe AI-driven features in Sales Premium continuously analyze the customer interaction data stored in Dynamics 365 Sales and collected from Microsoft 365. They help you to understand your business relationships, evaluate your activities in relation to previous successes, and choose the best path forward to build strong relationships with ...
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BetaThe next wave of innovation for Microsoft Dynamics 365 and Microsoft Power Platform starts today. This morning, at the Microsoft Business Applications Launch Event, we are officially launching the 2025 release wave 1, a six-month rollout of new and enhanced capabilities that will be rolled out between April 2025 and September 2025.
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Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
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