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“Describe a time you gave exceptional service.” How to answer this?
cocky answer. "I provide excellent service to every guest, I'm more than happy to demonstrate that for you." less cocky. "I do my best to provide excellent service to all my guests. I anticipate their needs and always make sure to thank them for their patience when their drinks, apps, food, etc are taking longer than expected."
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Interview Question: 'Provide an Example Of When You Delivered Excellent ...
In an interview for a customer service position, you may be asked to 'please provide an example of when you delivered excellent customer service.' There are only a few ways of getting more information about how you handle customer service, such as arranging a trial or demonstration, which would be time-consuming.
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Tell me about time when you went above & beyond - 7 sample answers
Give me an example of when you’ve gone the extra mile for someone. Give an example of a time you have gone over and above to achieve something. Tell us about a time you’ve gone above and beyond to make something better. Give an example of a situation / project / time when you went above and beyond your responsibility to complete a task.
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Give me an example of how you delivered excellent customer service at ...
The interviewer wants to know that your definition of excellent customer service exceeds minimal expectations. You could talk about a time when you calmed an upset customer or went above the expectations of your role to make a customer want to return.
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Answering "Describe a Specific Situation Where You Provided Excellent ...
Example answers describing situations where you provided excellent customer service Here are example answers to help guide your responses to questions about experiences with excellent customer service: Example 1 Here's an example answer of a waiter showcasing customer service skills: “In my last role, I worked as a waiter at a busy restaurant.
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30 Guest Service Representative Interview Questions and Answers
29. Can you provide an example of a time when you had to deal with a complex guest request? In the hospitality industry, a guest’s needs can often be complex and unique. This question is designed to assess your problem-solving abilities and creativity, as well as your commitment to providing exceptional customer service.
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Interview Question: Tell Me About A Time When You Went Above And Beyond ...
If you are going for a customer service based role this is a question you need to have a go-to answer for. It is extremely common. When asking this question the interviewer doesn’t really care about the example you give (of course you should still make it a good example).
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15 Examples of Exceptional Customer Service - CareerAddict
And these 15 memorable examples might just be the inspiration you need. 1. Ritz-Carlton Takes Care of a Special Guest. As a five-star hotel chain, Ritz-Carlton is expected to provide exceptional customer service – but this story goes above and beyond that expectation.
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Interview Questions for Customer Service: 10 Questions, 50 Responses
Question 1: Describe a situation where you provided exceptional customer service. Answer 1: Providing a Refund. I once had a customer who was very unhappy with the product they received from our online store. They contacted me through email and demanded a full refund.
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Example of when you went above and beyond for a customer?
That’s what makes me perfect for this position.” But a very specific example could include taking initiative when given the opportunity to connect with a customer… do what you know will make them happy before they ask. “I know you’re on a tight schedule let me see if I can get your table a bit earlier than your reservation”.